Privacy Policy

1. INTRODUCTION

Zyloq respects your privacy and is committed to protecting the personal information of users. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Zyloq mobile application and related services.

By using Zyloq, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Payment-related information (processed securely via third-party payment providers)
  • Account identification details

b. Usage Information

  • App activity and interaction data
  • Rental history
  • Device information
  • Log data (IP address, device type, operating system, timestamps)

c. Location Information

General location data to enable access to nearby power bank stations. Precise GPS tracking is not collected without your permission.

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and operate the Zyloq service
  • Enable power bank rentals and returns
  • Process payments and transactions
  • Verify user identity and prevent fraud
  • Send service-related notifications
  • Improve app performance and user experience
  • Provide customer support
  • Comply with legal and regulatory obligations

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data.

We may share your information only with:

  • Service providers (payment processors, cloud services, analytics providers)
  • Business partners necessary to operate rental infrastructure
  • Legal authorities when required by law or legal process
  • Fraud prevention services for security and compliance

All third parties are required to protect your data and use it only for authorized purposes.

5. DATA STORAGE AND SECURITY

We implement appropriate technical and organizational security measures to protect your data, including:

  • Encryption
  • Secure servers
  • Access controls
  • Data minimization practices

While we take strong measures to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide the Service
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

You can exercise these rights by contacting us at support@zyloq.ch.

8. COOKIES AND TRACKING TECHNOLOGIES

Zyloq may use cookies or similar technologies to:

  • Improve functionality
  • Analyze usage
  • Enhance performance
  • Maintain security

You can control cookies through your device or browser settings.

9. THIRD-PARTY SERVICES

Zyloq may contain links to third-party services. We are not responsible for the privacy practices or content of external platforms. Users are encouraged to review their privacy policies independently.

10. CHILDREN'S PRIVACY

Zyloq is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of Zyloq after updates means you accept the revised policy.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us at support@zyloq.ch.

Last Updated: 27 Jan. 2026